問吉 客服中心
問吉是以易經為本的反思與決策輔助工具。使用上有任何問題，歡迎與我們聯絡。
聯絡方式
Email：asktheoracle@hchhrs.cc
我們會在 24～48 小時內回覆。詢問購買或次數問題時，請附上登入方式（Apple 或 Google）、購買時間與 Apple 收據上的訂單編號，以便查詢。
常見問題
問吉是什麼？
輸入你正在思考的問題並取得卦象後，問吉會以 AI 結合卦象與你的問題提供解讀，幫助你從不同角度整理想法；依問題內容，解讀可能包含風險評估與建議行動。另有每天一則的「本日洞察」。
問吉會預測未來嗎？
不會。解讀內容是供反思與參考的觀點，不是對未來的預測，也不能取代醫療、法律、財務等專業意見。
需要付費嗎？
- 註冊時贈送試用次數。
- 每次提問解析使用 1 次，先扣試用次數，用完才扣購買次數。
- 「本日洞察」免費。
- 解析次數可在 app 內以 Apple 的 App 內購買購買：「10次解析包」「30次解析包」「100次解析包」，以及每個帳號限購一次的「一元復始30次解析包」。價格以 App Store 顯示為準。
- 次數沒有使用期限。
解析失敗會扣除次數嗎？
不會。解析沒有產生結果時，已扣的 1 次會自動退回。每一筆購買、扣除與退回都可以在 app 的「帳務核對」查看。
付款了但次數沒有增加？
請先確認網路連線，再到商城點「購買未入帳？重新同步」。付款不會遺失，app 會在下次開啟、登入或回到前景時自動重試。「帳務核對」若顯示「未入帳，請聯絡客服」，請來信並附上 Apple 收據上的訂單編號。
如何申請退款？
App 內購買的退款由 Apple 處理，請至 reportaproblem.apple.com 申請。退款核准後，該筆購買的次數會被扣回；若次數已使用，購買次數可能成為負數，在抵扣完成前暫停提問解析（本日洞察不受影響），之後購買的次數會先用來抵扣。
為什麼需要登入？用 Apple 與 Google 登入有什麼差別？
登入後，次數、購買與提問紀錄會保存在你的帳號，換裝置也能使用。以 Apple 登入與以 Google 登入是兩個不同的帳號，次數與紀錄不互通，請固定使用同一種方式。使用 Apple 登入時可以選擇隱藏 email。
提問紀錄會保存多少？
伺服器保留全部收藏紀錄（預設最多 20 筆）與最新的未收藏紀錄（預設最多 30 筆）。超過上限時，最早的未收藏紀錄將不再顯示。
如何刪除帳號？
請在 app 的「會員中心」頁面最下方點「刪除帳號」，再按「申請刪除帳號」。申請後 7 天內仍可登入使用，並可隨時在 app 中取消；申請期間無法購買。滿 7 天後帳號永久刪除、無法復原，剩餘次數作廢且不退款。為保障帳號安全，客服無法代為刪除或還原帳號。刪除的資料與保留項目請見隱私權政策。
app 無法正常使用？
請確認網路連線、重新啟動 app 並更新到最新版。仍無法解決時，請來信說明狀況與發生時間。
隱私權政策
Ask the Oracle (問吉) Support
Ask the Oracle is a reflection and decision-support tool based on the I Ching. If you have any questions, please contact us.
Contact
Email: asktheoracle@hchhrs.cc
We reply within 24–48 hours. For purchase or credit questions, please include how you sign in (Apple or Google), the purchase time and the order ID on your Apple receipt.
FAQ
What is Ask the Oracle?
Enter a question you are thinking about and cast a hexagram. Ask the Oracle uses AI to interpret the hexagram in the context of your question, helping you look at the situation from different angles. Depending on your question, it may include a risk assessment and suggested actions. There is also a free daily insight.
Does Ask the Oracle predict the future?
No. Interpretations are perspectives for reflection, not predictions, and are not a substitute for medical, legal, financial or other professional advice.
Is it free?
- New accounts receive trial credits.
- Each interpretation uses 1 credit. Trial credits are used first, then purchased credits.
- The daily insight is free.
- Credits are sold through Apple In-App Purchase: 「10次解析包」, 「30次解析包」 and 「100次解析包」 (10, 30 and 100 credits), and 「一元復始30次解析包」, a 30-credit starter pack limited to once per account. Prices are shown in the App Store.
- Credits do not expire.
Am I charged if an interpretation fails?
No. If no result is produced, the credit is returned automatically. Every purchase, use and return is listed under 「帳務核對」 (Credit history) in the app.
I paid but did not receive credits.
Check your connection, then tap 「購買未入帳？重新同步」 in the store. Payments are not lost; the app retries automatically when it opens, when you sign in or when it returns to the foreground. If Credit history shows the purchase as not credited, email us with the order ID from your Apple receipt.
How do I request a refund?
Refunds for In-App Purchases are handled by Apple at reportaproblem.apple.com. When Apple approves a refund, the credits from that purchase are removed. If they were already used, your purchased balance may become negative; interpretations are paused until it is covered (the daily insight is not affected), and later purchases cover it first.
Why do I need to sign in? Apple vs Google?
Signing in keeps your credits, purchases and history with your account across devices. Signing in with Apple and signing in with Google create two separate accounts whose credits and history are not shared, so please keep using the same method. With Sign in with Apple you can choose to hide your email address.
How much history is kept?
All favorites (up to 20 by default) and your most recent other records (up to 30 by default) are kept. Beyond the limit, the oldest non-favorite records are no longer shown.
How do I delete my account?
In the app, open 會員中心 (Member center), tap 刪除帳號 (Delete account) at the bottom, then tap 申請刪除帳號. For 7 days after the request you can still sign in and cancel it in the app at any time; purchases are unavailable during this period. After 7 days the account is permanently deleted and cannot be restored, and remaining credits are forfeited without refund. For your security, support cannot delete or restore accounts on your behalf. See the Privacy Policy for what is deleted and retained.
The app is not working.
Check your connection, restart the app and update to the latest version. If the problem continues, email us with what happened and when.